I have a few glosses² to add to this:

1. Contrary to the video, I prefer the objective of mediation to be stated as a process in which people can explore, with the support of a trained, impartial third person, the possibilities for resolving their differences. In other words, the objective of the process is whatever the clients say it is, rather than implicitly ‘agreeing arrangements for the future’;
2. In the Canadian and Ontario contexts, background information and resources can be found at the websites of the federal Department of Justice and the Ontario Ministry of the Attorney General; and
3. Among other websites in Canada that can help with finding a mediator near you are the Ontario Association for Family Mediation and its Ottawa chapter.